sales@lanzarote.co.uk
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1. SECURITY. In accordance with "The
Package Travel, Package Holidays and Package Tour Regulations 1992" all passengers
booking with Just Lanzarote Canary Villas are fully protected for the initial deposit and
the balance of all monies paid including repatriation if required, arising from
cancellation or curtailment of your travel arrangements due to the insolvency of Just
Lanzarote Canary Villas.
2. FLIGHT/CONTRACT TERMS AND CONSUMER PROTECTION. We are retail agents for ATOL holders.
The publication of an inclusive price is not to be construed as creating a single
contract. In order to provide ATOL bond protection your flight arrangements form part of a
separate contract with an ATOL holder, for whom we act as agents. All flight bookings are
subject to the ATOL holder's booking conditions. When you make a booking with us we will
advise you which ATOL holder you will be booked with and provide you with a copy of their
booking conditions. Once a booking has been made and confirmed by the ATOL holder, a
contract exists between you and the ATOL holder and a confirmation booking or invoice will
be issued. The client copy of this document will be sent to you to confirm your contract.
All other arrangements are offered by, and are the responsibility of Just Lanzarote and
are provided under a separate contract. These arrangements will be confirmed and invoiced
by us. All holiday payments are held in a separate client account until the holiday
contract has been fully performed.
3. ACCEPTANCE OF BOOKING. Your reservation is legally binding only upon your receipt of
our Acceptance of booking and not before. If you have any queries or problems they should
be raised prior to your receiving the Company Acceptance.
4. PAYING FOR YOUR BOOKING. a) Deposit: When you sign a booking form agreeing to these
conditions you will be required to pay an initial sum of deposit to the Company. (Infants
less than 2 years old on the date of travel do not necessitate such a deposit). b) The
Balance: You must pay the balance shown on the final invoice at least 12 weeks before
departure. If payment is not received by the due date, you could be liable for
cancellation charges of up to 100%. In this event we reserve the right to treat the
booking as cancelled by you at any time up to the date of departure. It is important,
therefore, that you pay the balance by the due date. c) "Last Minute Booking"
Where arrangements are made by you 12 weeks or less before the date of departure the full
invoice sum is to be paid with the booking.
5. IF YOU CHANGE YOUR BOOKING. If, after we have issued the confirmation/account, you want
to change your booking, we will do our best to meet your requirements up to eight weeks
before departure. If we can make the required alteration e.g. to the departure date there
will be an administration charge of £20.00 per person. A change in date or a reduction in
the number of passengers travelling will result in the loss of the deposit paid by the
passenger(s) not travelling and if the alterations are within 56 days of departure,
cancellation charges will be levied as detailed in section 4 below. A change of name
outside of 2 weeks £20.00, inside of 2 weeks of departure £40.00. In the event of a part
cancellation where the full party does not travel the price on the price list will revert
to the actual number of people travelling.
Insurance premiums are not refundable or transferable and in the case of a substitution an
additional premium would therefore be payable in respect of each new person included in
the booking.
6. CANCELLING YOUR BOOKING. You may be covered by your particular Insurance Policy for
cancellation expenses and costs. Subject to those provisions you will not be able to
recover your deposit upon cancellation. You will also be liable for further deductions by
way of agreed reimbursement to cover all the foreseeable expenses of the Company arising
from your booking and subsequent cancellation ("Cancellation Debits").
Cancellation Debits are calculated as follows:
Where written notification of cancellation is received by the Company between 29 and 56
days prior to departure commencement, 30% of the final booking charge; 15 to 28 days
before 50%; 1 to 14 days before 100%. Note: Only the person who signed the booking form
can cancel and it must be effected in writing.
7. The Company reserves the right to modify or cancel accommodation or other arrangement,
and if the accommodation chosen by the Clients cannot be provided for any reason before
the departure date the Company may substitute alternative arrangements of a similar
nature. The arrangements can, however, sometimes be changed and in this event should the
client wish to cancel, such cancellation will be subject to the normal cancellation
charges.
8. In the unlikely event that circumstances beyond the control of the Company necessitate
the cancellation of the holiday arrangements the Company reserves the right to cancel any
booking at any time and will only be liable to refund monies already paid by the Client.
9. The Company has taken all reasonable steps to ensure that all representatives used by
them in the U.K. and abroad are reputable. The Company however, does not have direct
control over such organisations and shall not be responsible for any acts or omissions by
them or their employees. The Client accepts that the booking is subject to the terms and
conditions of such firms companies or persons as shall provide services to the Company and
the Client.
10. If cancellation or change by the Company is brought about by war, riots, civil
commotion, strikes, disasters, terrorist activities, technical problems with
transportation or other events outside the control of the Company, the Company shall not
be held responsible in any way.
11. All baggage, including personal articles, are at all times and under all circumstances
at "owners risk". No responsibility is accepted for the Client's failure to
carry passports, visas or other documents required for the purpose of the journey.
12. All accommodation is booked exclusively for the persons named on the booking form. No
other persons may use the accommodation without the express permission of the Company.
13. The Company and their Agents do not accept liability for loss of main services such as
electricity or water supplies, nor for the circumstances of the actions or omissions of
the Property Management who may control supply of main services, nor any actions taken in
the vicinity of the property by any authority over which there is no control.
14. In the unlikely event that the Client wishes to complain about any aspect of the
accommodation, the complaint should first be conveyed immediately to the managers of the
property. Should the matter remain unresolved to the satisfaction of the Client, the
Client should convey in writing the complaint to the Company's representative in
Lanzarote. A report must be made to our representative and the complaint put in writing to
the Company within 10 days of the clients return to the U.K. If this procedure is not
followed, liability will not be accepted.
15. BROCHURE DESCRIPTIONS AND CLAIMS. All our brochures are obtained from respected
sources and distributed in good faith. The Company does not generally operate any holidays
or travel facilities, being agents for other companies and third parties believed to be
honest and capable and selected in good faith. Accordingly the Company does not hold
itself liable in respect of any shortcomings, claims, matters, obligations, liabilities,
injuries or losses arising from the booking except where and to the extent such arises
from the proved negligence of the Company or its staff. In some cases of complaint you
will of course have rights against third parties or your Insurance Company.
16. INSURE AGAINST PROBLEMS. Upon making your booking the Company will recommend insurance
and the premiums for such will be added to your invoice. Alternatively, you may wish to
take up alternative insurance but it is recommended that any such insurer should have a 24
hour emergency telephone service. We have negotiated a special travel insurance scheme
with Countrywide Insurance underwritten by Bishopsgate through Grove Insurance Services 1
Cambridge Road, Sandy SG19 1JE. Unfortunately space does not permit us to show all terms,
conditions and exclusions of the insurance but a Policy Wording setting out in full will
be sent to you with your booking confirmation. If you do not then find this cover to your
satisfaction you may return the Policy Wording to us within 7 days for a full refund of
the premium paid. In any event you may ask for a specimen copy of the Policy Wording
before booking should you wish to examine this in advance.
17. DAMAGE AND LOSS. Any damages or loss to the accommodation caused by the Client or
other persons occupying the property and any extended stay beyond the period booked will
be charged for by the Company to the lead passenger of the Party. In such circumstances
payment will be requested on site by the Property Managers.
18. HEALTH CERTIFICATES, VISAS ETC. Various requirements as to documentation differ from
country to country and from time to time. You are advised to make your own enquiries and
to be responsible for ensuring that you have all the correct documentation for your chosen
country or resort. Double check your passport is in order.
19. JUST LANZAROTE promise immediate
execution of orders.
ESSENTIAL HOLIDAY INFORMATION
PASSPORTS AND VISAS
The information and advice given in this section is valid for British Citizens only.
Anyone who is not a British Citizen (this includes citizens of British Dependant
Territories, citizens who hold their citizenship by virtue of a connection with Gibraltar,
British subjects who have a right of abode in the United Kingdom and EC and other
nationals) should consult the Embassy of the country of destination, and the Home Office
Immigration Department to check whether they require any special documentation for the
country they are visiting or for their return to the U.K.
For other British Citizens visiting the Canary Islands, a full passport is required.
British visitors passports are not acceptable from 1st October 1995 and, therefore, full
passports are required.
Children of 16 years and over and wives travelling alone must have their own passport. It
is important that the initials on your passport match those on your flight tickets.
If you need to obtain a new passport you should apply in good time before your departure.
It normally takes about 12 weeks to obtain a passport by post, but this can vary depending
upon which passport office you apply to and the time of year.
VISAS
At the time of publication of this brochure no Visas were necessary for the destinations
in this brochure. If you are not a British Citizen you should contact your Embassy for
information and avice on the passport and visa requirements of the country you propose to
visit. Please note: it is your responsibility to have a valid passport and appropriate
visa for your departure from the U.K.
HEALTH MATTERS
General standards of safety and hygiene in other countries differ from those in th U.K.
and you should, therefore, exercise great care, particularly with the choice of food and
drink.
At the time of publication of this brochure no compulsory vaccinations or other health
precautions were required for British Citizens visiting the destinations in this brochure.
If you are not a British Citizen or require any advice on recommended health precautions
(please remember health regulations are subject to change) you should consult your doctor
for up to date advice. This is particularly important if you are pregnant, elderly or are
taking children with you.
If you have a disability please check with us before you book, that the accommodation you
have chosen is suitable for you. Help with wheelchairs is available at most airports but
you should request this when you book your flight.
The Department of Health publish leaflets containing advice for travellers on health and
these are available free from your doctor, local DSS office or by telephoning FREEPHONE
0800 555777.
BAGGAGE ALLOWANCE
The luggage allowance is normally 20kgs for each fare paying passenger (infants under 2
years have no allowance). Only one small piece of hand luggage per person weighing under
5kgs may be taken on board the aircraft. If you intend to carry additional items such as
wheelchairs, surfboards or golf clubs you must advise the operators through whom you book
your airline tickets.
PREGNANCY
If you are pregnant you should check with your doctor before you travel. If you are more
than 28 weeks pregnant at the time of your return flight, airlines insist upon a medical
certificate stating you are fit to fly. If you are 32 weeks at the time of your return
flight they may refuse to carry you. Please also note the restrictions on your travel
insurance policy.
ACCOMMODATION
We have attempted to describe in as much detail as possible, the accommodation on offer in
the variety of villas and apartments. However, due to the individuality of the majority of
our properties, it is almost impossible to cover every detail apertaining to each one in a
brochure description.
Furthermore, most of our villas and apartments are privately owned and therefore
furnishings and equipment may be replaced or updated as the owners think fit and this will
not always be reflected in our brochure photographs.
Our staff have first hand knowledge of the majority of the properties featured and we are
always prepared to discuss at length the different aspects of each one to ensure you are
choosing the most suitable for your holiday. For example, should you wish to know more
about a villa location, its seclusion and privacy around its pool or suitability for the
disabled please telephone our offices and our staff will be happy to help.
COUNTRY VILLAS
Unlike the traditional orthodox holiday complexes and hotels, a number of our properties
are in the countryside, either isolated or in little known villages which are undeveloped
commercially. Each of these country villas are cared for by Property Managers or owners
who make every endeavour to ensure your stay is comfortable and enjoyable.
It must be remembered, when booking this type of property, that services such as water and
electricity will not be reliable as in the resorts. A number of villas are located along
unmade roads which is quite common in the Canaries and adverse weather conditions,
although rare, may also have some affect.
The sub-tropical countryside is also the habitat of a variety of animal life on Lanzarote
from insects to goats and the occasional camel all of which are normally harmless and
commonly accepted.
DIGITAL TV
Where digital TV systems are installed in properties it should be noted that these can
vary. English digital systems currently have access to BBC1,2, Channels 4 and 5 and
many other programmes but generally do not offer the full SKY package as we know in the
UK. Spanish digital systems generally do not have these programmes or any
English programmes
OCCUPANCY
In the event of a part cancellation where the full party does not travel the price on the
price list will revert to the actual number of people travelling. Please see cancellation
charges in the booking conditions.
EQUIPMENT IN VILLAS AND APARTMENTS
When you book a privately owned villa or apartment with our Company every precaution has
been taken to ensure that the villa/apartment is to the standard described in the
brochure.
Some owners have installed dishwashers, washing machines, televisions, video cassette
players and radios etc. which are for your additional enjoyment. We cannot, however,
accept responsibility for the availability or functionality of any such equipment.
CAR HIRE
We have made arrangements with reputable car hire companies to provide pre- booked car
hire at fully inclusive prices. This is most advantageous as by paying in sterling and
included in your villa/apartment cost you know the exact cost before you leave the U.K.
The car provided includes CDW insurance, local taxes and unlimited mileage.
We do not, however, operate the car hire companies and only act as the reservation agent
whether or not the car is included in an inclusive price. You must satisfy yourself as to
the rental conditions, insurance and condition of the car before taking delivery.
PRICES
A full list of what is included in the price of our offer will be found in our price list.
Just Lanzarote guarantee not to increase the basic price of your accommodation after your
booking has been confirmed with our confirmation invoice. We reserve the right to change
our prices at any time before you book, however, any price changes after your booking is
confirmed will not affect the price of your booking.
BROCHURE DESCRIPTIONS
The descriptions of resorts and accommodation on this website have been compiled following
inspection by our staff and have been checked to ensure they are accurate. As all
properties are privately owned changes may occur after publication.
These changes are regrettably beyond our control. We will endeavour to keep you informed
of any known changes at the time of booking.
Public holidays and religious festivals may also affect the availability of resort and
complex facilities. The relevant National Tourist Office can provide further details of
such events.
BUILDING WORKS
Building works and noise are almost unavoidable in certain developing resorts.
Unfortunately such developments are not under our control nor do we receive advance notice
of when they will begin. However, where we are aware of any works which may reasonably be
considered to adversely affect your enjoyment, we will notify you as soon as possible.
Where necessary we will endeavour to offer you alternative accommodation.
In some resorts the provision of roads, power and water supplies etc. does not always keep
pace with the demand of rapid tourist development, so there can be problems with, for
example, plumbing and drainage.
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